In 1990 Ucora was founded by the Toth family, with a vision to create unique, specialized, business information systems. Robert Toth is a senior software systems development expert with an unusual ability to create highly reliable software systems. Paul Toth is a senior communications systems engineer with a passion for studying and optimizing business processes. Ucora's team is motivated by affecting positive lasting change through the use of real-time wireless and web-based information technology. Our team of innovative system analysts, software engineers and programmers has established long term relationships with well over 100 companies in British Columbia, Canada, the US and internationally, with many of these relationships spanning well over 10 years.
Total Satisfaction Guarantee
As a company that focuses on creating specialized information systems within multiple industries, Ucora has been exposed to many unique scenarios and we've helped our customers design many unique and successful solutions. You could say we are attracted to unique problems because, like our customers, we are problem solvers at heart. We work with our customers until the job is done – and then we work some more. In fact, in the past 150 projects we have designed, only two did not continue past implementation. Those two projects were affected by factors outside of our control and many people would consider that to be acceptable – but not Ucora. We still viewed those two projects as problems to solve – and so we did. In 2003 Ucora launched its Total Satisfaction Guarantee:
- We will design and implement your unique software solution for no up-front capital cost.
- If you are not satisfied, you pay nothing. More specifically, you only pay when you receive your desired results.
Win - Win
Althought we were confident we could satisfy our customers with positive results, we were nervous about the financial commitment our guarantee represented – how could we make this work? Truthfully, it seemed like financial suicide at the time, however, eight years later, we would never consider going back. It changed everything about the way we work with our customers, the way we design their information systems, the way we develop software, the way we monitor and maintain these systems. It changed everything about our business and it opened many new opportunities - more than we could have imagined. The effect was that it forced us to look at own business as a problem to solve – and then solve it with conviction. With our Total Satisfaction Guarantee, we share in the project risks with our customers, aligning both of us with one common goal: success. We only win if you win. And our customers are winning, with some doubling their revenues and profits so rapidly, they did not believe their financial statements (true story - ask us!).
Someone once wrote that the best end to a story is an excellent beginning to the next story. It turns out that our Total Satisfaction Guarantee was only the beginning of Ucora's story. What followed was years of relearning, retooling and refocusing. We've learned that businesses are changing at an accelerated rate, and being fast, flexible and dynamic is key to being successful – you can never stand still. Our customers are always bringing us new challenges and we've learned that to think we have all the right answers would not only be foolish, it would be arrogant. There are always better ways to get things done and so our job is to listen very carefully, not only to the challenges our customers have, but also to what they think the solutions may be. Drawing upon our respective experiences, we all bring new ideas to the table, and together we assess various solutions until everyone is confident with the overall strategy. We are constantly learning new techniques – from staff and colleagues, from seminars and from books – but most often, we learn from our customers.
Get To Know Us
“Putting our money where our mouth is” via Ucora's Total Satisfaction Guarantee was not the end of our story - it was only the beginning. But don't take our word for it. The first step in getting to know Ucora is to get to know our customers. Call us – and we hope you will call them.