Over the past 27 years, Ucora has always believed that the primary benefit it supplies is to help improve business processes and to design, develop, and implement tailored information systems that support these processes at all points in time. Ucora guarantees the services delivered always provide our customers with a significant positive financial impact.
Providing our customers with an information that perfectly matches their ever-changing requirements is indeed a significant benefit, however we recently realized there is a more substantial benefit gained from working with Ucora, and it has shifted our thinking in a somewhat unexpected way.
Dynamic information systems encourage dynamic thinking
Creating information systems tailored to a company's needs requires deep thinking about a business processes. Creating software that can evolve alongside the continuous improvements of a company requires thinking of the business as an evolving process. Since Ucora cannot assume how each company operates - or will operate in the future - we become involved with staff in understanding the current business process, and in designing new processes supported by software facilities. This may all seem fairly obvious, however what was not so obvious to us was that - over time - this changes how our customers' employees think. Business owners, managers, and all employees start to think as system designers think, and when given the opportunity to change the process, knowing that Ucora is there to assist them, and that we will change the software in accordance with their new ideas, liberates and gives everyone within the organization the confidence to affect positive change. This - almost as a side effect of what we do - changes the entire culture of the organization. Feeding into this is the fact that the software permits staff to be highly organized, freeing up time to think about further improvements. Once the cycle starts, it keeps feeding back onto itself, creating a continual improvement cycle, seemingly without even trying.
Static information systems encourage static thinking.
Static off-the-shelf information systems have the opposite effect. Of course, any information system system will allow some form of business process to be established, supported, and enforced. Therefore it stands to reason that if the software is static, it is much more likely that the business processes being supported by the software will also be relatively static. While it is always possible to have innovative processes work alongside static information systems, the result is often difficult to enforce, difficult to measure, and frustrating as an experience for users and for any staff member who hopes to make improvements. Static information systems promote static business systems, and therefore static thinking. "I'm just doing my job." is what many staff resign themselves to. "Just do your job. Why stick your neck out to only have it cut off?".
Together we are creating a culture of system thinkers
By freeing up time for staff to think about business processes, by involving them in process design decisions, by demonstrating that their ideas are quickly implemented into the information system, which helps act as a catalyst to enforce and monitor the desired result, together we change the business culture from a static way of thinking, into an advanced culture of empowered systems thinkers, always looking for a better way to do things. Having operational software is powerful and necessary, however the process of creating the software is what truly changes an organisation's perspective.
Nobody within a company should have a monopoly on good ideas