Insights

Is your software pushing you to micromanage?

Many of us who run HVAC companies used to be technicians. We worked for someone else. Got told what to do, how to do it, and when to do it. Every job was double-checked. Every decision second-guessed.

It was frustrating. And if we're honest, it's one of the reasons we went out on our own. We wanted freedom – to work smart, take pride in the job, and not be treated like a robot.

But here’s the problem: A lot of us are now running our companies the same way we swore we’d never tolerate.

Not on purpose. Not because we forgot what it’s like to be in the field. But because we’ve been handed systems that push us to manage people like they can’t think for themselves.

• You hire someone good… then spend your day chasing them for updates.
• You want them to take ownership… but your software makes them wait for approval on everything.
• You say you trust your team… but your system tracks every move like they’re always about to screw up.

It’s not how you want to run things. It’s just how the tools are built. And it’s burning your best technicians out.

They don’t want to be controlled. They want to grow. Same as you did.

Do unto others as you would have them do unto you.

It’s simple. But it’s easy to forget once you're in charge.

Most technicians don’t quit because of the work. They quit because of how they’re managed.

There’s a better way – but it’s not another field service app promising “efficiency.” It starts by building a place where technicians feel trusted, supported, and challenged – like the kind of shop you always wanted to work for.

That’s what keeps good people. That’s what builds strong companies.

If this sounds familiar, let’s talk about running a company where your technicians actually want to stay.