Latest Podcasts
Solving Technician Turnover
7 minutes ● Oct 23, 2025
How to stop tech turnover without switching to another ‘big name’ software
How letting techs control their schedule doubled revenue - and killed turnover
7 minutes ● Aug 16, 2025
Scheduling is at the heart of most field service software systems - and most get it wrong.
The Hidden Cost of Information Inventory
5 minutes ● Jun 10, 2025
You know excess inventory is costly. Information inventory can cost even more.
A better way to lead yourself and your team
6 minutes ● Jan 14, 2025
Boost productivity, growth, and loyalty through motivation.
Autonomy vs Information Access
5 minutes ● Dec 06, 2024
Reference this four-quadrant grid when you want to understand how your team is feeling.
Why your best techs stop caring - and how to fix it without raising pay
6 minutes ● Aug 12, 2024
Most HVAC business owners think motivation means more bonuses - but what really keeps great techs engaged is progress, not perks. We break down why autonomy, mastery, and purpose matter more than money.
Why great mechanical service companies stay stuck with bad software - and how to break free
6 minutes ● Apr 08, 2025
Many HVAC companies know their field service software is holding them back - but can’t bring themselves to switch. In this episode, we unpack the “sunk cost fallacy,” why owners stay loyal to systems that no longer serve them, and what needs to change for leaders to finally make the leap.
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